Privacy Policy
Privacy Policy

TaskBuddy Nig., and its affiliates and subsidiaries ("TaskBuddy" or "we", "us", or the "Company") take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the TaskBuddy Platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

This Privacy Policy explains:
What information we collect
How we use that information
How we may share that information
How we protect your information
Your choices regarding your Personal Information
How to contact us with questions about this Privacy Policy
Our Safe Harbor Privacy Policy

Our Safe Harbor Privacy Policy

This Privacy Policy applies only to information that we collect on the websites TaskBuddy.ng, and through the TaskBuddy mobile applications, including the mobile application for service requesters and the mobile application for service professionals (the "App") (collectively the "TaskBuddy Platform").

Any information you provide to the TaskBuddy Platform, including any Personal Information, will be transferred to and processed by computer servers located within the United States. TaskBuddy Nig.

  1. INFORMATION WE COLLECT

    1. Information You Give Us

      We collect information that you voluntarily share with us through the TaskBuddy Platform.

      If you are using the TaskBuddy Platform to request professional services, you may give us:

      Contact information, such as your name, physical address, telephone number, and email address

      Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located.

      Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Google Wallet or other digital payment accounts

      If you participate on the TaskBuddy Platform as a service professional, you may give us:

      Contact information, such as your name, email address, mailing address, and phone number

      Log-in information, including your TaskBuddy Platform username and password

      Application information, if requesting consideration to participate as a service professional through the TaskBuddy Platform, such as your experience, skills, eligibility to work, and availability, if you are a service professional who wishes to participate on the TaskBuddy Platform in Nigeria and you are selected for a background check

      If you apply on the TaskBuddy Platform for employment with TaskBuddy, you may give us:

      Contact information, including your name, email address, telephone number, and mailing address

      Resume and LinkedIn profile

      More about payment card information:

      Although users can submit credit card or other payment card information to pay for a service through the TaskBuddy Platform, TaskBuddy does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Paystack, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. Paystack then communicates to TaskBuddy whether your payment has cleared, but does not provide payment card information to TaskBuddy. Paystack's privacy policy is available here.

      Surveys

      You may, at your choice, complete surveys on the TaskBuddy Platform about, for example, your level of satisfaction with the TaskBuddy Platform, your engagement with the TaskBuddy Platform, and your awareness of TaskBuddy Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your TaskBuddy account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.

    2. Information We Collect Through Technology

      We collect information through technology to enhance our ability to serve you. When you access and use the TaskBuddy Platform, TaskBuddy and, in some cases, our third-party service providers collect information about how you interact with the TaskBuddy Platform. We describe below a few of the methods we use to collect information through technology.

      When you visit the TaskBuddy Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the TaskBuddy Platform to Personal Information you provide us.

      We may also collect a unique identifier for your computer, mobile device, or other device used to access the TaskBuddy Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the TaskBuddy Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.

      Do We Use Cookies?

      Yes. For more information about cookies, please visit our Cookies Policy.

      Your 'Do Not Track' Browser Setting

      We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.

      We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the TaskBuddy Platform.

    3. Information Collected by Mobile Applications

      When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:

      The type of Internet browsers you use with the App.

      Your preferred country site.

      Your mobile operating system.

      Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device

      We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information").

      We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.

      Location Tracking

      If you are a service professional using TaskBuddy's mobile application for service professionals (the "Pro Portal"), we may collect your geographic location by using Global Positioning System (GPS) information sent to us from the Pro Portal. For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal.

      We only collect location information about service professionals who have been accepted to participate on the TaskBuddy Platform and not about service requesters or about service professionals applying to participate in the TaskBuddy Platform.

    4. Information You Provide About a Third Party

      If you choose to use our referral service to tell a friend about the TaskBuddy Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the TaskBuddy Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.

    5. Information Third Parties Provide About You

      We may supplement the information we collect about you through the TaskBuddy Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about TaskBuddy you clicked. This is often called "conversion tracking."

      In addition, when third parties conduct background checks on service professionals, those third parties share the results of the background check with TaskBuddy.

      If you login to the TaskBuddy Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the TaskBuddy Platform.

      We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise.

    6. Information You Provide to a Third Party

      The TaskBuddy Platform includes links from the TaskBuddy Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.

      For example, service professionals may be directed to a Third Party Site, so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.

      Some Third-Party Sites link to TaskBuddy and share information with TaskBuddy. For example, in some cases, you can book services through the TaskBuddy Platform with one of our booking partners. In that case, you might provide the booking information, such as your name, telephone number, email address, and booking address, to the booking partner. The booking partner might then share the necessary booking information with us.

      TaskBuddy does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site's privacy policy.

      We recommend that you read the Third-Party Site's privacy policy if you choose to enter any Third- Party Site or click on a plug-in.

  2. HOW WE USE THE INFORMATION WE COLLECT

    We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the TaskBuddy Platform. Some examples include:

    Scheduling, rescheduling, and cancelling services

    Rating service professionals

    Addressing service complaints

    Communicating with you by email, telephone, or text message, in accordance with your wishes

    Managing payments for services

    Considering whether to engage service professionals on the TaskBuddy Platform

    Evaluating Task applications to work at TaskBuddy

    Improving customer service

    Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails

    Troubleshooting technical problems on the TaskBuddy Platform

    Responding to questions and feedback

    Conducting research and analysis

    Running online or mobile sweepstakes, contents, or other promotions

    Marketing and advertising products and services

    Continuously evaluating and improving the online and mobile user experience

    Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters

    Contacting you with regard to your use of the TaskBuddy Platform and, in our discretion, changes to the TaskBuddy Platform and/or the TaskBuddy Platform policies

    By using the TaskBuddy platform, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. By consenting to being contacted by TaskBuddy, you understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of TaskBuddy, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the TaskBuddy Platform or Services, updates concerning new and existing features on the TaskBuddy Platform, communications concerning promotions run by us and news concerning TaskBuddy and industry developments. If you wish to opt-out of promotional emails, text messages, or other communications, you may opt-out by following the unsubscribe options described below. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the TaskBuddy Platform or the Services. You may opt-out of receiving promotional or marketing texts or calls from TaskBuddy at any time. You may also opt-out of receiving all texts or calls from TaskBuddy (including informational or transactional messages), however you acknowledge that opting out of receiving all texts may impact your use of the TaskBuddy Platform or the Services.

    Data Retention

    We delete the back-ups of the databases containing your Personal Information after 9 months, unless you request that we delete it earlier.

  3. HOW WE SHARE THE INFORMATION WE COLLECT

    1. Third Parties Providing Services on Our Behalf

      Third party companies and individuals provide or facilitate certain aspects of the services offered through the TaskBuddy Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

      Third party companies and individuals provide or facilitate certain aspects of the services offered through the TaskBuddy Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

      We retain third-party service providers to help us perform data analytics regarding your interactions with the TaskBuddy Platform. For example, Google Analytics (privacy policy here) and Intercomm (privacy policy here) may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the Site.

      In some cases, these third-party service providers, such as Epsilon, may in turn share your Personal Information, such as your name and email address, with other third parties for their marketing- related purposes. If you wish to opt out of having your Personal Information shared with such third parties, please email helpdesk@TaskBuddy.ng.

      We use third-party service providers to analyze your use of our App. For example, Yozio provides reports to us showing the sites from which users download our App tied to information about how you downloaded the App, such as your IP address and Device Identifier. Yozio's privacy policy is available here.

      We may disclose your Personal Information to an attorney in the process of obtaining legal advice.

      We use Paystack, a third-party service provider, to process any billing information, including credit card information you submit.

      When service professionals applying to participate on the TaskBuddy Platform in Nigeria provide their information for a background check.

    2. If You Agree to Receive Information from Third Parties

      When using the TaskBuddy Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties. All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly.

    3. Booking Partners

      We share your Personal Information with booking partners. For example, our partners can book services through the TaskBuddy Platform from their sites. Upon request, we provide our booking partners with information about the services you booked through the TaskBuddy Platform.

    4. Sweepstakes, Contests and Promotions

      We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the TaskBuddy Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.

    5. Social Network Site Authentication

      If you choose to log-in to the TaskBuddy Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.

    6. Administrative and Legal Reasons

      Required Disclosures:

      We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

      Legal Compliance and Protections:

      We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of TaskBuddy, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.

    7. Corporate Transactions

      We reserve the right to disclose and transfer your information, including your Personal Information:

      To a subsequent owner, co-owner, or operator of the TaskBuddy Platform or successor database.

      In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.

      CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

      We do not collect any information from anyone under 13 years of age. The TaskBuddy Platform, and products and services offered through it, are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the TaskBuddy Platform.

  4. HOW WE PROTECT THE INFORMATION WE COLLECT

    The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

    For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific Task, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.

    It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.

    Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

  5. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

    You may contact support@TaskBuddy.ng to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the TaskBuddy Platform.

    In addition, you may cancel or modify the email communications you have chosen to receive from the TaskBuddy Platform by following the instructions contained in emails from us.

  6. HAVE QUESTIONS?

    If you have any questions about this Privacy Policy, we'll do our best to answer them promptly. Here's how to contact us:

    Email: helpdesk@TaskBuddy.ng
    Mailing Address: TaskBuddy NIG.
    246 Obi Wali Road,
    Rumuigbo Port Harcourt

  1. Notice

    Before processing the Personal Information of any Individual who resides in a Member State TaskBuddy, or its local affiliate, provides the Individual with a notice concerning the processing of his or her Personal Information. The notices, including this Privacy Policy, are available for review on the TaskBuddy Platform and/or provided directly to the Individual.

  2. Onward Transfer: Third Parties to Whom We May Disclose Your Personal Information

    TaskBuddy will comply with the Notice and Choice Principles before transferring Personal Information to a third party who is not an agent of TaskBuddy. Before transferring Personal Information to a third-party agent, such as an authorized service provider, TaskBuddy will obtain assurances from the agent that it will process Individuals' Personal Information in a manner consistent with these seven privacy principles. Where TaskBuddy learns that an agent is using or disclosing Personal Information in a manner contrary to these seven privacy principles, TaskBuddy will take reasonable steps to prevent such use or disclosure.

    In some cases, as described in Section III of this Privacy Policy, our third-party service providers may in turn share the Personal Information of TaskBuddy Platform users with other third parties. You can opt out of such onward transfers by emailing helpdesk@TaskBuddy.ng.

  3. Security for Your Personal Information

    TaskBuddy is committed to safeguarding the Personal Information that it receives from the Member States and Switzerland. While TaskBuddy cannot guarantee the security of the Personal Information that it receives, TaskBuddy takes reasonable precautions, as described in Section IV, above, of the Privacy Policy, to protect the Personal Information in TaskBuddy's possession from loss, misappropriation, and unauthorized access, disclosure and destruction. These precautions include the measures described in Section IV, above, of the Privacy Policy.

  4. Data Integrity: How We Limit the Collection and Retention of Your Personal Information

    TaskBuddy collects only Personal Information that is necessary for the purposes described in this Privacy Policy. TaskBuddy will process Personal Information only in ways that are for, or compatible with, the business purposes for which the data was collected or that are subsequently authorized by the Individual. TaskBuddy takes reasonable steps to ensure that the information it collects is accurate, complete, current, and reliable for its intended use. TaskBuddy will retain Personal Information only for as long as is necessary to accomplish TaskBuddy's legitimate business purposes or for as long as may be permitted or required by applicable law.

  5. Access and Correction: How You Can Exercise Your Rights

    Upon reasonable request and in accordance with applicable local law, TaskBuddy will grant Individuals reasonable access to their Personal Information and will permit them to correct, amend or delete Personal Information that is inaccurate or incomplete. Means for exercising these rights are described in Section V of this Privacy Policy for users of the TaskBuddy Platform. Employees should contact their local manager to exercise these rights.

  6. Enforcement: What to Do If You Have a Complaint

    Any Individual other than an employee who has a complaint concerning TaskBuddy processing of Personal Information should submit the complaint to helpdesk@TaskBuddy.ng. TaskBuddy will investigate and attempt to resolve such complaints in accordance with these seven privacy principles. Any Individual who is not satisfied with the internal resolution of the complaint may seek redress by submitting a complaint to the Council of Better Business Bureaus, Inc. by visiting.

    Any employee who has a complaint concerning TaskBuddy processing of Personal Information should contact helpdesk@TaskBuddy.ng. TaskBuddy will conduct an investigation and attempt to resolve such complaints in accordance with these seven privacy principles. Any employee who is not satisfied with the internal resolution of the complaint may seek redress with the national data protection or labor authority in the country where the employee resides. In the event the employee chooses to file a complaint with a national data protection authority, TaskBuddy will cooperate in investigations by, and comply with the advice of, competent Member State and authorities.

    TaskBuddy will conduct periodic self-assessments of its relevant practices to verify adherence to these seven Safe Harbor Privacy Principles.

PRIVACY POLICY UPDATES

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.

TaskBuddy
  • #246 obi wali road, rumuigbo port harcourt.

  • +234-8177-226-775

  • helpdesk@taskbuddy.ng